Dr Shyra Raj ("we," "us," or "our") is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, and disclose your personal data when you visit our website or engage with our services. By accessing or using our website, you acknowledge and agree to the terms of this Privacy Policy.

INFORMATION COLLECTION AND USE

TYPES OF DATA COLLECTED

Basic Personal Records, Contracts, Correspondence and Billing:

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Our basis for processing this information is that it is necessary for us to deliver the services that you have contracted to. Personally identifiable information may include, but is not limited to:

• Basic information such as name, email address, phone number;
• Information that you give as part of the work we do together;
• Records of what interventions that we use (or potentially do not use) in our session(s);
• Emails, texts and/or messages that are sent between us;
• Audio recordings of sessions (unless you specifically object).

Special Category Data:

Some of the information that you provide may be regarded as special category of data as defined by the General Data Protection Regulation (GDPR), Article 9. The condition for processing this special data is “processing is necessary for… medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems” (2,h). However, data on any criminal offences (including allegations, proceedings and convictions) will require your specific consent in order to hold any such information.

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Usage Data:

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

USE OF DATA

Dr Shyra Raj uses the collected data for various purposes:

- To communicate with you, respond to your inquiries, and provide customer support.

- To provide and maintain the Service

- To notify you about changes to our Service

- To allow you to participate in interactive features of our Service when you choose to do so

- To provide customer care and support

- To provide analysis or valuable information so that we can improve the Service

- To monitor the usage of the Service

- To detect, prevent and address technical issues

- To develop scientific research, historical research or for statistical purposes

- To send you marketing communications, newsletters, and promotional materials related to our services, with your consent where required.

- To comply with applicable laws, regulations, or legal processes.

DISCLOSURE OF INFORMATION

Dr Shyra Raj may disclose your personal information in the following circumstances:

- To trusted third-party service providers who assist us in operating our website, processing payments, and delivering our services. These service providers are bound by strict confidentiality obligations and are only permitted to use your information in connection with the services they provide to us.

- To comply with legal obligations, including responding to lawful requests and orders from public authorities.

- To protect against any legal liability.

- In the event of any safeguarding concerns where we believe there is a risk of harm to you or others, we may disclose relevant personal information to appropriate authorities or organizations in accordance with applicable laws and regulations.

- We may talk or write to your GP or specialist physician about specific medical diagnoses (but we will not give any personal details beyond what you are working on).

SECURING YOUR INFORMATION

Dr Shyra Raj takes the security of data seriously and as such:

• All data is held securely with a password protected cloud based storage system.
• Any data transmitted is sent encrypted and password-protected, where possible

• Your data is kept for 10 years (this is the requirements of our insurer). After this time any computer records permanently deleted.

Please note that:
• We are not in control of data (including emails and texts) which you send to us;
• Mobile phone and desktop applications such as Facebook routinely access any information held on electronic devices and this is beyond our control.

• Any texts/other communication messages sent between you and Dr Shyra Raj are held on an iPhone which is accessed via face recognition/passcode protected.

Remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

If there is any breach of data security then Dr Shyra Raj will give full details to the Information Commissioners Office and any person affected within 72 hours of the breach and do all that is possible to minimise any potential impact.

This Privacy Policy outlines how we are transparent in our processing. Please get in touch with us through by emailing info@drshyraraj.com.

HOW DOES DR SHYRA RAJ COLLECT YOUR DATA?

You directly provide us with most of the data we collect. We collect data and process data when you:

Register online, make an enquiry or make a booking for any of our products or services.

Voluntarily complete a customer survey or provide feedback online or via email.

Complete online forms (e.g. Clarity Call Form, RTT Information Form, Client Waiver Form)

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MARKETING

We would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.​ If you have agreed to receive marketing, you can always opt out at a later date.

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You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please Contact Us.

COOKIES

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

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HOW DO WE USE COOKIES?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

Keeping you signed in

Understanding how you use our website

WHAT TYPES OF COOKIES DO WE USE?

There are a number of different types of cookies, however, our website uses:

Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

HOW TO MANAGE COOKIES?

You can set your browser not to accept cookies however, in a few cases, some of our website features may not function as a result.

LINKS TO OTHER SITES

Our Site may contains links to other sites that are not operated by us. Our privacy policy applies only to our website, so if you click on a link to another website, we strongly advise you to read their privacy policy. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

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CHILDREN'S PRIVACY

Dr Shyra Raj does work with children aged 5-18 ("Children"). Sessions are kept confidential unless Dr Shyra Raj is required to break confidentiality e.g. disclosure, safeguarding concerns.

We do not knowingly collect personally identifiable information from anyone under the age of 18 without the consent of an adult. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

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CHANGES TO OUR PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

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You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

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How to contact us

If you have any questions about this Privacy Policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@drshyraraj.com

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HOW TO CONTACT THE APPROPRIATE AUTHORITY

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.